Terms of Use
Who are we?
We, X Cyber Group Ltd, are the provider of the digital content and/or services that are being made available to you by your supplier and/or employer. We are a UK company (number 10038974) with its registered office at Building B5 Elmbridge Court, Gloucester, GL3 1JZ. More information can be found at www.discover-protect.com
What is Discover Protect?
Discover Protect is a service which allows you to protect yourself by monitoring your own email address to see if it has been compromised by hackers or data leaks. Discover Protect will alert you when risks are identified and provide you with suggestions of what you can do to remedy the problem or at least minimize your level of risk.
Who sees my results?
Only you will see the results. Your employer or supplier who has provided this benefit will not see any information about your use of it or the results obtained. Of course, if you wish to discuss your results with them, you are welcome to do so.
These terms may have changed since you last reviewed them.
Please take time to read these terms and conditions of service. They might have changed since you last read them.
You will not be charged for this service.
Discover protect is being made available to you by an employer or service provider and we will not charge you for this service.
When you access Discover Protect you are agreeing that:
We own the intellectual property.
We own all of the rights to all of the material contained in the service you are accessing. This includes the content you will access, copyright in the website and materials, rights in the database, any trademarks and any other intellectual property contained in or accessed through the website (“intellectual property”).
You do not obtain any rights to the intellectual property or any permission to use the intellectual property, but you are allowed to:
a) look at the material online and explore it using the functionality of the website
b) save (electronically or by printing) the information for your own private use.
You are not permitted to publish the information, resell it, do anything with it for profit or monetise it in any other way.
We only accept orders when we've checked them.
You are not permitted to monitor any email address other than your own. We will check the email address that you provide is controlled by you. We will do this by sending you an email verification code. We reserve the right to decline an order if we suspect or believe that the email address provided is not one that you are entitled to control or monitor.
Sometimes we reject orders.
Sometimes we reject orders, for example, because the service is unexpectedly unavailable, because we can't verify your right to monitor the email address you have nominated or because you are located in a jurisdiction where we do not operate. When this happens, we let you know as soon as possible.
We're not responsible for delays outside our control.
If our service is delayed by an event outside our control, such as interruptions in power or internet, we contact you as soon as possible to let you know and do what we can to reduce the delay. We won't compensate you for the delay.
You are responsible for making sure the information you provide to us is accurate.
We are providing data to you based on the information that you have provided to us. You are responsible for making sure any information you provide is correct.
The data we provide may not be complete or accurate.
Discover Protect scans material that it sees on the internet and reports back to you when it sees your email address mentioned. Information found on the internet is only as good as the originator, or businesses and/or individuals that have subsequently processed the data. Therefore, we are not able to say that the data is accurate, true complete or gives a fair impression of any fact or matter. We are simply alerting you to its existence on the internet and suggesting ways by which you might reduce any risks that follow from the material being discoverable on the internet.
You understand and acknowledge that Discover Protect cannot see all of the data existing on the internet and therefore an absence of alerts does not mean that your data is not compromised. It simply means that we have not see the compromise in the data available to us on the internet.
We do not accept responsibility for any mistakes or errors in the service, nor for how you use the service or the content.
There may be a delay between your email being breached and Discover Protect identifying that breach.
When an email or other account is breached, the data may take some time to find its way onto the internet. This is not something we influence or control. We report relevant information as it becomes available to us.
Discover Protect does not relieve you of the need to maintain good levels of online security.
Discover Protect looks for signs that your email address has been compromised and suggests ways to address the risks. It compliments, but does not replace, good cyber security behaviours and the use of reputable cyber security products and services.
You are responsible for acting upon any recommendations we may make.
We may suggest that you take certain actions to address risks we identify. We do not carry our remediation on your behalf, and it is your responsibility to decide whether or not to act upon the suggestions provided. We are not responsible for your actions or any omissions to act, nor do we claim that our suggestions will always address every risk. You must exercise your judgement and seek professional assistance where necessary.
Taking action does not mean that the issue will not reoccur.
Criminal malware is prolific and unrelenting. Victims may be reinfected by a fresh attack at any point, despite having taken action following a previous alert. This is not an error in Discover-Protect - it reflects the continuing and evolving threat from cybercrime.
We do not access your equipment or accounts.
We will not have any access to any of your electronic devices or accounts. Our monitoring of your email address is passive and occurs on a copy of Internet data held securely by us. Our monitoring is not detectable by any other person or entity. Therefore, using Discover Protect will not alert criminals or other 3rd parties to any online risks that we identify.
You can stop using Discover Protect at any time.
Discover Protect is made available to you by your employer or service provider. You are not obliged to use it, and you may stop using it at any time. To stop using it, you can simply delete your nominated email address from the platform. This will ensure that monitoring of the email will cease.
You have rights if there is something wrong with your product.
If you think there is something wrong with your product, you must contact your employer or service provider that provides access to this service. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
Summary of your key legal rights
If your product is digital content, for example an App through which Discover Protect is accessed, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
- If your digital content is faulty, you are entitled to a repair or a replacement.
- If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
If your product is services, for example Discover Protect accessed directly, the Consumer Rights Act 2015 says:
- You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill. If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
As you are not being charged for the service, you are not entitled to a refund.
We can change products and these terms.
We can always change a product:
- to reflect changes in relevant laws and regulatory requirements;
- to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the product to any significant extent; and
- to update digital content, provided that the digital content always matches the description of it that we provided to you.
We can suspend the supply.
We do this to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements; or
- make changes to the product (see We can change products and these terms).
We can stop providing the service to you.
We can end our provision of the services to you if:
- you misuse the services in any way
- your employer or service provider ceases to offer Discover Protect as a benefit
- where our contract with your employer or service provider ends or is subject to a dispute.
We will need to inform your employer or service provider that we have ceased to provide the service to you.
We don't compensate you for all losses caused by us or our products.
We're not responsible for losses you suffer if the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action. For example, losses caused because you did not take action to mitigate risks or seek professional assistance.
To the extent that you use a service for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the service and all claims for loss of profit or indirect or consequential loss are wholly excluded.
We use your personal data as set out in our Privacy Notice.
How we use any personal data you give us is set out in our Privacy Policy.
Resolving disputes with us.
Complaints policy. In the first instance, you should contact your employer or service provider who has provided this benefit to you. They will then raise your concern with us.
Law.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract.
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll notify you if this happens and we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this. We are unlikely to agree to this as the service is provided to you individually as a benefit provided by your employer or service provider.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something You are not allowed to, but that doesn’t mean we can't do it later.